Join Kenya's national telemedicine network and give your patients access to specialist care — neurologists, oncologists, radiologists and more — without requiring them to travel to Nairobi.
Connecting your county hospital to KNH expands the specialist care you can offer, strengthens your clinical team, and dramatically improves outcomes for complex patients.
Every teleconsult is a learning opportunity. Your doctors receive specialist reasoning, treatment notes, and evidence-based guidance directly — building local clinical capacity over time.
68% of cases are resolved without physical transfer to Nairobi. This reduces patient burden, travel costs, and the clinical risk of long-distance transport for unstable patients.
Emergency referrals are triaged within 4 hours. Your team has access to specialist guidance for neurology, paediatric, and acute internal medicine emergencies when it matters most.
Submit X-rays, CT scans, and MRI images to KNH radiologists. Reports come back within hours, enabling faster diagnosis without requiring on-site radiology consultants.
Track referral volumes, response times, and outcomes for your facility. Use data to demonstrate impact, plan resources, and engage county health management boards.
The platform is built to Kenya MoH data governance standards with full audit trails, role-based access, and NHIF-compatible workflows. Compliant from day one.
Connected facilities have access to the following specialist departments at KNH.
All connected facilities are covered by the following KNH Telemedicine response SLAs. These are monitored in real time and reported monthly.
| Priority Level | Definition | Target Response | Tracked |
|---|---|---|---|
| ⚡ Emergency | Life-threatening or rapidly deteriorating condition | Within 4 hours | ✓ Real-time alert |
| ↑ Priority | Serious but not immediately life-threatening | Within 12–24 hours | ✓ Daily review |
| — Routine | Stable patients requiring specialist guidance | Within 48–72 hours | ✓ Weekly report |
| 🔬 Radiology | Imaging submitted for remote reporting | Within 24 hours | ✓ DICOM log |
Onboarding is a structured 4–8 week process managed jointly by KNH and your County Health Management Team.
Complete the application form on this page or contact the KNH Telemedicine Coordinator. Provide facility details, estimated patient volumes, and key clinical contact.
A KNH technical team member (in-person or remote) assesses your internet connectivity, device availability, and clinical workflow readiness. Minimum requirements are confirmed.
A Memorandum of Understanding is signed between your County Health Department and KNH, covering data governance, clinical responsibility, and SLA commitments.
Clinicians and facility administrators attend a 1-day in-person or 3-hour virtual training session covering: referral submission, consent procedures, platform navigation, and teleconsult protocols.
Your facility runs a supervised 2-week pilot with KNH support. Issues are resolved, workflows refined, and your team gains confidence before full go-live.
Monthly performance reports, quarterly clinical review meetings, and 24/7 technical helpdesk support ensure the platform continues to serve your patients well.
The platform is designed to work in low-resource environments. Here is what is required and what is recommended.
"Before this platform, we would lose 2–3 days waiting for neurology guidance from Nairobi. Now I have a specialist response within hours. For stroke patients, that is everything."
"The tele-radiology service has transformed our capability. We submit the CT, the KNH radiologist reports within hours, and we can act. We no longer need to transfer patients just for a report."
"Our junior doctors are learning directly from KNH consultants. The quality of our referrals has improved, and our team's confidence in managing complex cases locally has grown significantly."
"68% of our patients are now managed without transfer. That means they stay close to their families, recover faster, and our ward can serve more people. The impact is real."